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And the survey says…

30 Jan Posted by in Uncategorized | Comments

This past Monday I sent out a survey to my email list.  The survey was created online at www.surveymonkey.com and anonymizes (I think that’s a word!) the results.  The survey was 4 multiple choice questions with the intent of being able to get constructive feedback to make your therapy experience the best I can offer.

Based on your responses, I have made some changes already and am working towards implementing some others.

Immediate change #1:  Increased scheduling availability.  I have extended my hours on Fridays and Saturdays effective immediately.  Fridays I will be open until 7pm (previously closed at 6pm). Saturdays I am now open until 5:30 (previously closed at 5).

Immediate change #2:  Temperature in the room.  Many of you are aware that because of the age of the building and setup of the utilities, I have very little control over the heat and A/C.  I have purchased a portable heater to take the chill off the room, or to bump up the temp by request.  As always, your direct communication with me is very helpful.  After all…  the time spent in session is your time, your comfort is key!

Then there is the big change that I will be making within the next few months (trust me, you will have plenty of warning!)…  I am actively looking for a new office space.  The survey helped me make some decisions because you were all fairly unanimous in your responses.  I am looking for a space in either Quincy or Braintree close to the highway and within walking distance to the T.  Of utmost importance is dedicated off street parking spaces, a more quiet and spa-like feel and that it be easy to find.

 

To all of you who participated in the survey, I thank you.  I look forward to seeing you and serving you  and I will keep you updated on the search for a new space.

 

 


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