Close

Not a member yet? Register now and get started.

lock and key

Sign in to your account.

Account Login

Forgot your password?

The Cancellation Policy- reposted

14 Sep Posted by in Uncategorized | Comments

I had originally posted the following a while ago, but thought maybe it should go back up to the top of the blog postings again.  If you have any questions about the cancellation policy, please feel free to contact me.  Thanks,

Jen

 

 

Recently, some folks have gotten upset with me for enforcing the 24 hour cancellation policy.  I feel I must explain this and maybe you will see it from a business perspective.  If you are a no show, or call me three minutes before your appointment and say you can’t make it, it leaves me no time to fill your spot.  That means that I just lost income, and it takes away from someone else who would have LOVED to come in for a session today as opposed to booking 3 weeks out (my current wait time).   It really only takes a moment to place a phone call, respond to the reminder email, or shoot me a text message saying that you need to cancel.  As long as it is done at least 24 hours in advance of your appointment time, I should have no problem filling the spot.  It is the courteous thing to do.

THE POLICY IS THIS: If you are a no show for your appointment, or you cancel less than 24 hours in advance, the voucher that you purchased through Eversave, Buy With Me or Tippr.com becomes void.  It cannot be redeemed and it will not be refunded either by Sanctuary Massage or by the website where it was purchased.  THE ONLY EXCEPTION TO THE RULE: If there was a dire emergency that prevented you from making your appointment or giving the appropriate notice, you will be given another opportunity to book and use the voucher.

Sanctuary Massage VALUES your time.  Whenever possible, I try to give all my clients the full 60 minutes of hands-on time that your appointment is set for.  I try to be as fair as possible when booking clients and providing a positive experience throughout the entire process-  from start to finish.  I think that my reviews speak truth to this statement.

If you have any questions, concerns or comments about this posting, please contact me directly at:  Sanctuary.lcmt@gmail.com

Take good care,

Jennifer

 

 

 


Leave a comment